5 Easy Steps to Improving Your Security Guard Service
When property managers hire security guard companies they have a picture in your mind of what their contract security force will look like, but also often what they get isn’t what they envisioned. What we have discovered is that almost all security guard companies are capable of providing the support that property managers want, but also often do not due to a lack of ongoing excellent management procedures.
Safety guard companies are unlike any seller a property manager usually hires. If you hire a painter, you are able to see whether they are doing their jobs by looking at the walls. But when you hire a security guard company, how often can you determine whether the guard company is performing their job including running background checks and drug screenings, providing great training to your own guards, and efficiently monitoring and supervising your defenses. In most cases they probably are, but it’s crucial to employ a system of verification and quality management to make sure that problems connected with the deficiency of doing these jobs do not begin to happen.
In this guide we’ll talk five (5) easy steps to improving your safety guard service and achieving what you picture as your perfect construction security guard.
Display Your Guards Qualifications
In many states, guards have been mandated to have a specified level of training before they can begin working as security guards. If your condition is among these states, make sure your security guard company is compliant.
If you’re in a country where there are no state requirements for guard certification, then inquire into the sort of training that’s being supplied by your security provider and inquire does it seem adequate.
Additionally, is the security guard firm performing history and drug screenings on all of your defenses BEFORE they send them to your own property? If they are, they ought to be providing you with verifications. If not, why?
Another excellent way to display whether the guard is a good fit for your property is to perform a short”interview” to get a sense of the guard and also to explain your expectations. This initial dialogue will tell you a good deal on what to expect from this guard and it provides you an opportunity to ask a different guard if you feel it is necessary.
Evaluate Guard Training
Though most security guard companies have a very comprehensive orientation that introduces each guard to the company itself, in many circumstances the shield’s orientation to his delegated property isn’t quite as complete. We predict the orientation to the delegated property”Site Specific Training”. Learn What your site specific training looks like:
• Does it happen at your property?
• Just how long is each new officer educated?
• Just how long can the security firm double bank?
Determine the response to every one of the questions and be sure they fit with what you believe is adequate. You should even think about sitting in on your safety guard business’s orientation and also your site special training to acquire an understanding of what goes on preparing a guard to operate at your property.
Inspection Your Guard’s Supervision
Guard supervision is among the main factors of good security guard support. When security companies provide poor supervision, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the opportunity for the guard to understand and better understand their duties. If the guards aren’t being supervised, they begin to feel their work isn’t significant and they begin to find themselves as less of a part of the security group. When guards do not feel like part of your group it typically contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, onsite managers might not be included. If your contract doesn’t demand on-site supervision, how can your security guard firm remotely oversee its defenses? Outside of the normal security firm field manager spot checks, the 2 methods of distant supervision that prove most successful are: Officer Check-Ins
In case your guards are required to make rounds of your property, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems offer a distant means of monitoring the guards while they are in your property. These tracking systems allow the security guard company to monitor the time and log the activity of these guards while they are making rounds to several areas in your property. Many Officer Tour Tracking Systems can generate reports that empower the safety guard firm to quickly acquire an understanding of whether the guard is making rounds. The property manager should also be provided with an updated version of these reports.
Along with Officer Tour Tracking systems, we have discovered that having a system for guards to check in regularly with the safety guard provider provides a way of making sure each guard is secure and alert. By having guards check-in regularly together with the safety guard company, at least every 30 minutes, guards believe their security is important and being awake and alert is an important part of their job.
Inspect Your Favorite
After hours inspections of your defenses are almost always good ways of finding out just what is happening with your safety as you aren’t there. During these inspections, be sure to ask your safety guards questions regarding their responsibilities and duties to make sure they know their jobs. In reality, we suggest having your safety guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) with a licensed security adviser as part of your ongoing security program. Remember, when selecting a security adviser be confident the adviser isn’t really a security guard company. If that’s the case, your audit is sure to develop problems with your current security guard company.